Cancellation Policy

We recognise that plans may change, and clients may need to cancel or reschedule appointments. To accommodate other clients in need, we kindly request that you notify us at least 48 hours before your scheduled appointment time.

This provides our clinics with the opportunity to offer the spot to other clients who are waiting for an appointment.

In the event of a cancellation or rescheduling with less than 48 hours’ notice, you will be required to pay a $50 deposit to secure your future appointment. This deposit will be forfeited if another late cancellation occurs otherwise, it will be deducted at your next appointment. If you are on a package of treatments, a treatment from your package will be forfeited.

• For all appointments (whether made online or through a clinic), we require at least 48 hours’ notice for cancellation or change in appointment date/time.

• If you cancel or change your appointment with less than 48 hours’ notice or you do not attend your appointment, we reserve the right to charge a ‘Cancellation Fee’ or ‘No Show Fee’ meaning, at our discretion, we will:
1. retain your deposit (should you have a prepaid deposit on file),
2. retain one prepaid treatment (should you have any prepaid treatments on file) or
3. charge you 50% of the RRP of your treatment.

• We do not refund for change of mind.

• We may refund where required in accordance with the Australian Consumer Law.

• We may also use our discretion and provide a refund if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).

• If you pre‐pay in advance for a ‘Package’ (a number of treatments), refunds for whole Packages will not be provided unless required in accordance with the Australian Consumer Law.

• Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

• In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.